Lost remote

[Neil0366]

Hi guys

how do I order a new sky Q remote? Our 2 year old has misplaced ours. 

[Daniel0210]

@Neil0366 

Have you pressed the Q on the front of your box. The remote should bleep for a few seconds. 

Find my remote

Sick of losing your remote down the back of the sofa? So are we. That’s why our Sky Q touch remotes have a handy Find my remote feature to stop you turning your house upside down when you’ve lost it.

Press the Q button on the front of your Sky Q box and after a few seconds a paired Sky Q touch/Sky Q remote with Voice Control will beep for 30 seconds.

Once you've found it, press any button on your remote to stop the beeping.

[Neil0366]

We had an issue with the remote just beforehand and the remote kept disconnecting. It's like he planned it. 

[oldfella]

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@Neil0366 wrote:

We had an issue with the remote just beforehand and the remote kept disconnecting. It's like he planned it. 

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Hi @Neil0366 

Check out the following link.

Click still need help and then click get in touch after ticking the box that you have tried online help.   This will lead you to a form for free remote replacement.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment 

[Neil0366]

That's brilliant. Thank you very much.