Lost recordings

[SueG66]

Just Just connected a new Sky Q box and have received a message saying we don't have any recordings or downloads ...  have we lost all our recordings....aaahhh

[PandJ2020]

If it's a replacement box then that's normal.

[SueG66]

This is a new box as our old one was faulty..

• Does this mean we have definitely lost all our recordings?

[SKY1992bf]

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@SueG66 wrote:

This is a new box as our old one was faulty..

• Does this mean we have definitely lost all our recordings?

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@SueG66  yes as recordings are stored locally on the hard drive of the old box

[nigea99]

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@SueG66 wrote:

This is a new box as our old one was faulty..

• Does this mean we have definitely lost all our recordings?

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hi @SueG66 

If you had any purchased from SKY Store those can be downloaded onto the replacement.

Some of your programmes that you had may be able to be downloaded from On demand/Catch up 

[Laing1]

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@SueG66 wrote:

This is a new box as our old one was faulty..

• Does this mean we have definitely lost all our recordings?

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@SueG66 if you have purchased anything from Sky Store then you can re-download from the Sky store website, purchased films etc but anything that was recorded or downloaded from on-demand/catchup you will need to try and find again 

[TimmyBGood]

@SueG66 

That's inevitable with a main Q box swap-out: data is stored on the local hard drive, with no provision for transfer or cloud backup.