Live TV Flickering

[rayraff]

I've done Refresh Apps and now they're back. Software version is the same as before Q280.000.08.00L (5vosfts)

[rayraff]

Apps are back and I re-reset the Picture settings and it still flickers and loses the picture completely. 

How do I get a new Sky Q box?

[rayraff]

We had a Sky engineer visit and he said the issue was possibly caused by Sky box being 100% full of recording, which might have been slowing the box down or the HDMI being used.  I had to good into Recordings -> Manage to delete recordings that had been deleted from the Recordings section but were still using disk space on the box. 

I have deleted 75% of the recordings and Sky engineer switched to a Sky HDMI cable and so far (touch wood)  the problem seems to have stopped working. 

[Chodley]

Seems unintuitive a full hard drive would cause it but I don't know - maybe it caches live TV to disk all the time for rewinding and that was being interrupted having to shuffle stuff on disk. 

glad it's working

[rayraff]

I thought it was supposed to auto-delete the oldest recording to free up space, so you never had to go into Manage yourself unless you wanted to undelete something you had deleted.  I had deleted a load of stuff from Recordings but it was still there in Manage and the disk was showing 100% full, but we never had any recordings fail. 

I agree with you, but it does seem to be "a thing"