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Discussion topic: Lip Sync issue

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This message was authored by Darren581 This message was authored by: Darren581

Lip Sync issue

I have recently had my broadband updated to full fibre optic to try & help with lip sync issues but it hasnt made a difference. I have a sky Q box in my bar which is hard wired by cat 5 E cable but im still getting lip sync issues when watching movies. I have tried to adjust the TV but again its made no difference.

 

Does anyone have any ideas what could be causing the issue?

 

Is it worth changing the cable to Cat 6?

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This message was authored by GD1 This message was authored by: GD1

Re: Lip Sync issue

Posted by a Superuser, not a Sky employee. Find out more

@Darren581  Lipsync issues won't be related to your broadband connection, therefore your post has been moved to the relevant forum, whch is Sky Q

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Lip Sync issue

Posted by a Superuser, not a Sky employee. Find out more

How is your Q box connected to the TV?  Directly or via something else?

I am just another Sky customer and my views are my own
Darren581
Topic Author
This message was authored by Darren581 This message was authored by: Darren581

Re: Lip Sync issue

directly by hdmi cable 

 

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Lip Sync issue

Posted by a Superuser, not a Sky employee. Find out more

@Darren581  If you've tried adjusting the TV, try adjusting the Sky Q delay in the settings

I am just another Sky customer!
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Lip Sync issue

Posted by a Superuser, not a Sky employee. Find out more

Modern TV's can perform a lot of processing before displaying a picture - a good set should also delay the audio accordingly, but not always.  Turning off this processing can reduce the issue if so.

 

As noted above there are settings on the Q box to delay the audio (assuming that's the correct direction).

I am just another Sky customer and my views are my own
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