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Discussion topic: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal

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This message was authored by Clode This message was authored by: Clode

Engineer visit needed tired everything to set up new Sky Q box - no satellite signal

I need to book an engineer visit.  I have tried everything both on the TV and online - I have no satellite signal.

 

Please arrange a booking or I will have to find another provider.

 

An actual telephone number would be helpful!.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

 

Sky's phone number is on their help page: https://www.sky.com/help/home  (Click on 'need more help?')

 

It's possible an engineer may not be available before Christmas.  You may wish to consider paying a local firm to check the dish etc.

I am just another Sky customer and my views are my own
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

Hi @Clode   You are not contacting Sky here, this is a public community forum, not Sky customer services. Unfortunately, telephone numbers are blocked in the community forum. https://www.sky.com/help/articles/sky-tv-no-satellite-signal

 

Clode
Topic Author
This message was authored by Clode This message was authored by: Clode

Re: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal

Realised that when I ordered a new SkyQ box they sent a Sky mini - I returned old SkyQ, exchanged it with delivery man as instructed . I don't know how to contact Sky to resolve this. It's all online and I can't explain!

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

There's a link in my previous post...

I am just another Sky customer and my views are my own
This message was authored by AJMFish This message was authored by: AJMFish

Re: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal

We are now back to the same situation even with the new mini box it's intermittent we returned from x2 days away and it work perfectly yesterday all day and now we have ALL the same error messages........

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