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Discussion topic: Keep loosing connection

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This message was authored by Payne-k3 This message was authored by: Payne-k3

Keep loosing connection

I have bt broadband and my sky q box and mini box keep loosing connection all the time. I have to keep resetting it and putting password in. 
my WiFi signal is fine and other devices are all working fine so I don't believe it is my WiFi which is causing the problem. 
I have to reset several times a day!

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This message was authored by Chodley This message was authored by: Chodley

Re: Keep loosing connection

Posted by a Superuser, not a Sky employee. Find out more

Painful isn't it

 

A Q booster might help. You can get one from Sky for free if they can't fix it over the phone.


Personally I switched to ethernet

 

oh and the BT "Smart" wifi feature is worth disabling, see if that helps

 

and separating the 2.4GHz (which Q will use) and 5GHz (which it won't) into two different SSIDs has been said to help too.

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