Loose battery cover on remote

[AngieW]

The cover has come loose on my mini box remote.  My main Sky Q had the same issue recently & was replaced. Was arranged over the phone. Can I organise this online?

[Daniel0210 · Accepted solution]

@AngieW 
If you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.