Issues with paramount plus

[missisbee]

I'm having an issue accessing Paramount Plus. When I open the app there's a message saying I already have an account and the App and that I just need to sign in to the app. When I sign in to the app it tells me I need to download the app! I'm just going round and round in circles. Can anyone help please?

[Addie15]

Hi there, @missisbee. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Invisiblename]

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@missisbee wrote:

I'm having an issue accessing Paramount Plus. When I open the app there's a message saying I already have an account and the App and that I just need to sign in to the app. When I sign in to the app it tells me I need to download the app! I'm just going round and round in circles. Can anyone help please?

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Have you followed these instructions?

How do I sign into Paramount+ with Sky?

[missisbee]

Hi - yes I've done that, but I just keep going round in circles. I open the app and sign in and  keep getting a message saying I need to open the app and sign in! 

[Lisa-P1987]

Thanks for chatting to us @missisbee . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[missisbee]

Hi - can you help resolve the issue with accessing Paramount Plus please? @Lisa-P1987 

[Addie15]

Hi there, @missisbee. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147