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Discussion topic: Issue with order?
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This message was authored by: Amypat99
Message posted on 09 Oct 2025 07:28 PM
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Issue with order?
In my orders it says there is an issue? I have cancelled sky stream and signed up for sky q. How do I know if my new equipment is on its way? I currently have no sky!
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This message was authored by: oldfella
Posted by a Superuser, not a Sky employee.
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Message posted on 09 Oct 2025 07:30 PM
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Re: Issue with order?
@Amypat99 wrote:
In my orders it says there is an issue? I have cancelled sky stream and signed up for sky q. How do I know if my new equipment is on its way? I currently have no sky!
Hi @Amypat99
Speak directly to Sky.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home
This message was authored by: MightyQuinn
Posted by a Superuser, not a Sky employee.
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Message posted on 09 Oct 2025 07:38 PM
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Re: Issue with order?
Hi @Amypat99 If you are new to Sky Q, the installer brings everything apart from the viewing card, which should be delivered before your installation date.
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