Issue with connection signals

[Heather36]

For the last 2 weeks I have had intermittent connection on my Sky Q box with apps, catch-up etc. I reset and it goes off again soon after. I am back on them today and I have not reset settings! I have a fantastic report from EE today,  sll green, no issues with other appliances. Please advise. And I am not the only customer who has this problem..  I am connected by cable yo hub and dish is OK. Please cam you help?

[Addie15]

Hi there,  @Heather36. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Cvm13]

I have the same issue. Did yours get resolved?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Sarah1948]

I have exactly the same problem and don't know what to do.   I have to reset the connection every day.   Never had this problem in the past.   What should I do?

[Heather36]

No it is off again today. It's not my Broadband. Something with Sky. Lots of customers having this trouble says EE and my son in London and he is Sky for everything.  

[Sarah1948]

That's interesting Heather.  I am with EE and live in London.   Never had a problem before I switched to EE in December.   Not sure best way to  try and sort it out.   EE or Sky?

[Heather36]

I have never had a problem ever! Been with BT and now EE for 14 months. EE checked everything,  my laptop etc have no problems. The only thing I can do now, as it soon goes off again, mainly overnight, is boot Sky Q box at same time as re booting Hub, good luck!

[Heather36]

No. I tried the on line help, spend all one afternoon and it was no good.  What I do now is reboot ASky Q box at the same time as rebooting my Hub.  It is on today, but we'll see, not convinced!

[Neil0162]

I am having the same issue and it keeps happening. My broadband route (BT) is fine and internet connection is perfect. Its just the Sky that I cannot connect to wifi and when it eventually happens I lose it again shortly after.

[Tom-W19]

Hi @Neil0162 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Sarah1948]

I have the same issue!

[Sarah1948]

I have the same isssue

[Tom-W19]

Hi there

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Cvm13]

Trying to connect with an agent to try and resolve the issue is almost as difficult as the keeping the internet connected to the box 😂