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Discussion topic: Intermittent sound drop

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This message was authored by: Lorna642

Intermittent sound drop

Following a recent loss of service over 5/6hrs I now have an intermittent loss of sound across all tv channels. The sound drops out for 3 or 4seconds each time. I have done all resets ,checked cables etc .Any suggestions?

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This message was authored by: Coley-W95

Re: Intermittent sound drop

Posted by a Sky employee

Hi @Lorna642 Welcome to the Community forum. Sorry to see that you've been getting an intermittent loss of sound on all TV channels. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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