I need to speak to a real person regarding my No Signal problem
My husband pressed the Sky Q off button mid program by accident. He went to start it again but No Signal screen came up despite green light in Q box. Cannot make it work. Help!
Re: I need to speak to a real person regarding my No Signal problem
Posted by a Superuser, not a Sky employee. Find out more
@Ginfy A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.
If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.
If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.
Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Re: I need to speak to a real person regarding my No Signal problem
Posted by a Superuser, not a Sky employee. Find out more
@Ginfy A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.
If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.
If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.
Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
I would like to speak to a real person regarding amy bill and setting a p as yet plan up please
If your services are currently restricted then it is extremely difficult to speak to Sky without making payment first. AIUI payment plans are not available for current contracts.
I am just another Sky customer and my views are my own even if you don't like the answers
As @PandJ2020 has been stated Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
We have already provided advice on this to you yesterday. Also your duplicate post on an unconnected thread has been removed. Please read the previous advice.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
@Margaretshirley If you can't get through on the phones then your other option is to use the Contact Us option in the forum footer and hope the live chat function is available - it isn't always though.
After that you only other option is to use Complaints in the forum footer.
If your services have been restricted you need to pay what you owe in full before Sky will talk to you.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Re: I need to speak to a real person regarding my No Signal problem
Posted by a Superuser, not a Sky employee. Find out more
@Margaretshirley Can you please read the replies, you don't seem to be doing this and keep posting pleas for help.
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
And posting that you want to set up a payment plan in the Send Thanks To Sky board on someone elses thank you is definitely not warranted. I've asked that it be removed.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
And posting that you want to set up a payment plan in the Send Thanks To Sky board on someone elses thank you is definitely not warranted. I've asked that it be removed.
Same
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
