Sky q apps pixilating

[Sharmcf]

Prime, netflix and paramount all pixilate really bad to the point it's like a sd picture. 

Frustrating nothing helps, get told to turn box off, update software, nothing helps. 

Pay 150 a month for what 

[Tom-W19]

Hi @Sharmcf 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Invisiblename]

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@Sharmcf wrote:

Prime, netflix and paramount all pixilate really bad to the point it's like a sd picture. 

Frustrating nothing helps, get told to turn box off, update software, nothing helps. 

Pay 150 a month for what 

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As the apps get their feeds from the internet I'd suggest, assuming you connect to your router via WiFi 1) turn off your Sky Q at the socket, restart your router and wait for it to be back online (check using another device), power up your Sky Q and wait for it to reconnect to your router (can take several minutes).  If that doesn't improve your apps, 2) do the previous but instead of waiting for your Sky Q to reconnect to the router do a full network setup.

[Sharmcf]

I've already done this and nothing. Mini box is fine just main sky q box