I need a replavement sky q box

[Lynda+dd]

My sky q box has gone off a few times and now it keeps dropping the Internet and the remote is need ing to be registered time and again 

[Addie15]

Hi there, @Lynda+dd. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7]

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@Lynda+dd wrote:

My sky q box has gone off a few times and now it keeps dropping the Internet and the remote is need ing to be registered time and again 

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Hi @Lynda+dd Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks