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Discussion topic: I need a replacement SkyQ remote, the original has dropped onto a hard floor and the IR is broken

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This message was authored by: Ravensoak

I need a replacement SkyQ remote, the original has dropped onto a hard floor and the IR is broken

Please can you send me a new SkyQ remote as I cannot use Sky at the moment.

Thanks

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This message was authored by: Daniel0210

Re: I need a replacement SkyQ remote, the original has dropped onto a hard floor and the IR is broke

Posted by a Superuser, not a Sky employee. Find out more

@Ravensoak 
This is a customer helps customer based forum. I’m afraid you aren’t addressing Sky Customer Services on here.


If your Sky Q remote is definitely broken/faulty if you follow this link it should allow you to do some troubleshooting and then send you to a form to request a replacement (this is not available for ROI customers).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

Otherwise you can purchase a new one from a lot of retailers / main supermarkets.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Ravensoak

Re: I need a replacement SkyQ remote, the original has dropped onto a hard floor and the IR is broke

Thanks, reading some other posts it advised to post here. I will try the link and see if I can get help that way. Thanks again.

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