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Discussion topic: I have lost multiple channels.

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This message was authored by Ash91 This message was authored by: Ash91

I have lost multiple channels.

I have lost multiple channels including itv. Even my scheduled recordings don't record, I've tried hd, normal and +1. On my tv guide there is a blank line next to these channels. I also have no access to sky witness, gold, itv2, sky documentary's, discovery and many more 

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This message was authored by oldfella This message was authored by: oldfella

Re: I have lost multiple channels.

Posted by a Superuser, not a Sky employee. Find out more

@Ash91 wrote:

I have lost multiple channels including itv. Even my scheduled recordings don't record, I've tried hd, normal and +1. On my tv guide there is a blank line next to these channels. I also have no access to sky witness, gold, itv2, sky documentary's, discovery and many more 


Hi @Ash91 

Maybe the wind has slightly moved your dish.

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I have lost multiple channels.

Posted by a Superuser, not a Sky employee. Find out more

@Ash91 

 

If that remains the same after a full main box reboot (off at the mains and on again) then it's likely to be because the dish is out of alignment: not surprising given the wind recently.  You'll need to book a Sky installer, but they are rather busy.

 

Given scheduled recording requires signal reception, that would also not be surprising.

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