Discussion topic: Returned mini box

This message was authored by Geoff24 This message was authored by: Geoff24

Returned mini box

I keep receiving emails and texts messages telling me to send back my mini box 4 weeks after you have received it according to the royal mail tracking number. Why is this. 


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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returned mini box

Posted by a Superuser, not a Sky employee. Find out more

You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers.

Have you kept your proof of posting?

Unipart are the company that deal with the returns. Before Christmas returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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