I have been unable to access Paramount plus despite calling the help centre several times

[LOUBYLOU57]

The message that i get is that my email address and password is incorrect this is despite the fact I can log onto my account with those details, has anyone else had this problem please ? 

[nigea99]

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@LOUBYLOU57 wrote:

The message that i get is that my email address and password is incorrect this is despite the fact I can log onto my account with those details, has anyone else had this problem please ? 

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hi @LOUBYLOU57 

When you say you can log into your account - where is this ? Is it SKY  as there isn't (too my knowledge) a separate account only login to Paramount + 

Paramount Plus uses a separate set of credentials to SKY  that you will have used when fisrt setting up

[LOUBYLOU57]

So when I first linked my sky to paramount plus which I did successfully, (I received a message to say they were linked ) then I had to sign into paramount plus I thought I used the same email and password is that not correct ? 

[LOUBYLOU57]

Thank you @nigea99 so are you saying that when registering for paramount plus I need a new user name and password? I'm sorry to be stupid but I assumed I would register with the same details and it would just open the app on my TV and be free ? 

[oldfella]

Hi @LOUBYLOU57 

You need to follow the Paramount Activation procedure in the following link.

https://www.sky.com/help/articles/using-paramount-plus#:~:text=Sky%20Glass%20and%20Sky%20Stream,Clic... 

[LOUBYLOU57]

thank you however i have done this many times, it then tells me the email address and password are incorrect !! which i know they are not. 

Ive tried a link thhat the help line have sent but when i use that it tells me the paramount is linked to my account but clearly is not. 

I'm actually going around in circles ! @oldfella 

[LOUBYLOU57]

@nigea99  so are you saying that to sign into Paramount plus it should be a totally different log in than my sky account ?

[nigea99]

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@LOUBYLOU57 wrote:

@nigea99  so are you saying that to sign into Paramount plus it should be a totally different log in than my sky account ?

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hi @LOUBYLOU57 

During the activation process you say you went through (as per the link @oldfella gave) then you do set up a completely separate Login id   on the Paramount system .

This can use the same email address or a different  to the one  you use for SKY  but it is always recommended that you use  a different password to that you would have used for SKy but you might have used the same (against recommended practice)