Discussion topic: I have been sent a new router and want some help

This message was authored by: Sezza13 · ‎24 Jun 2024

Hi I have a new router you sent as I took out a new contract. But the old one is working fine and before I disconnect it I want some advice. I have a booster box upstairs for the bedroom but haven't been sent a new one. How will the booster box connect with the new router? I don't have anyone technical about and am loathe to disconnect the old router when all is working.

This message was authored by: Sezza13 · ‎24 Jun 2024

Hi is anyone there?

This message was authored by: Chodley · ‎24 Jun 2024

Don't disconnect the old one if it's working

This message was authored by: Chodley · ‎24 Jun 2024

@Sezza13 wrote:
Hi is anyone there?

That was 240 seconds after your first post.

You also posted it in the Sky Q forum, not the broadband one.

This message was authored by: Laing1 · ‎24 Jun 2024

@Sezza13 wrote:

Hi is anyone there?

@Sezza13 also you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: I have been sent a new router and want some help

I have been sent a new router and want some help

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