I am connected but my remote can not shift up or down to select tv guide

[Colin107]

I am connected to sky with intro page scrolling but remote not allowing to select tv guide

[Laing1]

---

@Colin107 wrote:

I am connected to sky with intro page scrolling but remote not allowing to select tv guide

---

@Colin107 try rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.