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Discussion topic: I am connected but my remote can not shift up or down to select tv guide

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This message was authored by Colin107 This message was authored by: Colin107

I am connected but my remote can not shift up or down to select tv guide

I am connected to sky with intro page scrolling but remote not allowing to select tv guide

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This message was authored by Laing1 This message was authored by: Laing1

Re: I am connected but my remote can not shift up or down to select tv guide

Posted by a Superuser, not a Sky employee. Find out more

@Colin107 wrote:

I am connected to sky with intro page scrolling but remote not allowing to select tv guide


@Colin107 try rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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