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Discussion topic: I have been sent a new router and want some help

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This message was authored by: Sezza13

Message posted on ‎24 Jun 2024 09:51 AM

I have been sent a new router and want some help

Hi I have a new router you sent as I took out a new contract. But the old one is working fine and before I disconnect it I want some advice. I have a booster box upstairs for the bedroom but haven't been sent a new one. How will the booster box connect with the new router? I don't have anyone technical about and am loathe to disconnect the old router when all is working. 

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This message was authored by: Sezza13

Message posted on ‎24 Jun 2024 09:55 AM

Re: I have been sent a new router and want some help

Hi is anyone there?

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This message was authored by: Chodley

Message posted on ‎24 Jun 2024 09:56 AM

Re: I have been sent a new router and want some help

Posted by a Superuser, not a Sky employee. Find out more

Don't disconnect the old one if it's working

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This message was authored by: Chodley

Message posted on ‎24 Jun 2024 09:57 AM - last edited: ‎24 Jun 2024 09:59 AM

Re: I have been sent a new router and want some help

Posted by a Superuser, not a Sky employee. Find out more
@Sezza13 wrote:

Hi is anyone there?

That was 240 seconds after your first post.

 

You also posted it in the Sky Q forum, not the broadband one.

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This message was authored by: Laing1

Message posted on ‎24 Jun 2024 01:12 PM

Re: I have been sent a new router and want some help

Posted by a Superuser, not a Sky employee. Find out more
@Sezza13 wrote:

Hi is anyone there?

@Sezza13 also you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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