I have been contacted by sky to get a new box

[moorech669]

I have been contacted by sky to get a new box and would like more info it says for free but is there more cost later down the line ,

[Mark39]

You mean an upgrade from Sky+ to Sky Q? The letter contains a number to call. Sort out your questions in advance and give Sky a call on the number to discuss them.

Typically while the upgrade to Sky Q can be free if you are happy with the equipment offered, your viewing package is separate. The cost of that is subject to annual review.

[Padam_Padam]

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@moorech669 wrote:

I have been contacted by sky to get a new box and would like more info it says for free but is there more cost later down the line ,

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If you have been contaced by Sky about switching from Sky+HD to Sky Q then you are under no obligation to do so. Sky+ HD equipment will continue to function for the foreseeable future. 

You can switch to Sky Q if you wish but it has different functionality in some respects. It's best to phone Sky and speak to them regarding costs and any future change in costs. 

[nigea99]

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@moorech669 wrote:

I have been contacted by sky to get a new box and would like more info it says for free but is there more cost later down the line ,

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hi @moorech669 

If you currently have a SKY + /HD box then you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q