I have a sky cinema contract! When I try to play a movie it’s telling me to upgrade to sky cinema

[SD-HD]

I have a sky cinema contract. When I try to play a movie it’s telling me to upgrade to sky cinema. When I press the red button it confirms I already gave the package .

[MightyQuinn]

Hi @SD-HD   I'm afraid that is something that only Sky can help you with.

[Laing1]

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@SD-HD wrote:

I have a sky cinema contract. When I try to play a movie it’s telling me to upgrade to sky cinema. When I press the red button it confirms I already gave the package .

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@SD-HD as @MightyQuinn says normally you need to call Sky but You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet