I do not have a signal on my television

[James105]

I don't have a signal on my q box, nothing on my television

[Martin+Pearce]

After the storm I had no signal, no TV guide. Did all the reset procedures, no joy. This evening hours later, a couple of channels have returned and the TV guide but no programme information 🤷‍♂️ I have booked an engineer visit.

[Daniel0210]

@James105 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

If it displays no satellite signal it's quite possibly the effects of the stormy weather. If it continues once the weather improves take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.

[Martin+Pearce]

It is no satellite signal, if it is the dish moved in the wind is it likely to partially return? 

[Daniel0210]

@Martin+Pearce 

If it's moved the dish out of alignment it will require an engineer visit. 

[Martin+Pearce]

I have a engineer booked for Sunday morning, just  cannot understand why  if it is the dish moved some of the satellite signal has come back? 

[Daniel0210]

@Martin+Pearce 

We frequently see on here dish alignment issues just affected one or two channels. 

[Martin+Pearce]

Thank you, I was unaware of that.  Hopefully the engineer can sort it Sunday.

[Martin+Pearce]

Sky engineer readjusted the dish, all good now. 👍