Apps cutting out

[MrsK23]

Whenever we're watching a series  or  movie on Disney+ paramount or prime the app cuts out and then you have to return to the Home Screen and start again. Anyone else having this problem? It's spoiling the movie experience.

[Stephen+Mourton]

You could try this.  
Scroll down to 'Settings' but DO NOT select it.  Instead press 001.  This brings up a hidden menu.  Select 'Refresh Apps'. This will take a few minutes but may sort it for you,, I hope so. 

[Chown110915]

I try 001 before select setting. Nothing come up. I have same problem with Disney plus always cut off but nothing other app do. Got sky Q box 

[Austinored]

Yeah I have the same issue, noticed it during Prime and now Paramount Plus. Will do the reset of the apps shortly.

[YorkshireMum]

I've have the same problem on all the apps I have, BBC, ITV, Netflix and Disney.  Sky customer services talked me through the 001 reset and it fixed it for about a week, now it's as bad as ever.

[lettice]

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@YorkshireMum wrote:

I've have the same problem on all the apps I have, BBC, ITV, Netflix and Disney.  Sky customer services talked me through the 001 reset and it fixed it for about a week, now it's as bad as ever.

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Try doing the box restart and then also another refresh apps again, as described on part three of this Sky help article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-tv-apps/fixing-other-tv-apps/art...