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Discussion topic: I d

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This message was authored by Dave119 This message was authored by: Dave119

I d

I've had a text re returning equipment but not sure what to return or how to do it

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I d

Posted by a Superuser, not a Sky employee. Find out more

@Dave119 

 

https://www.sky.com/help/articles/return-or-recycle-sky-equipment 

 

Essentially you're expected to return hardware which was used to access a Sky service to which you no longer subscribe.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by caesarome This message was authored by: caesarome

Re: I d

Posted by a Superuser, not a Sky employee. Find out more

@Dave119 

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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