I cant book an Engineer

[Lindow]

I have had multiple issues over time with connections dropping off on the mini boxes.

There are 4 boxes connected to the Q box. Every week I have to reset.

Today I tried to connect my sky mini to a new TV and all of the boxes lost connection.

After two hours the first, original, three mini boxes came on but the one I want to install tries to connect but then makes all the others lose connection.

I have tried to book an Engineer using the QR code link but it wont let me enter my email address.

I simply want help, here, in my home. How hard can this be?

[stereohaven]

@Lindow 

Have you worked through the flow here?

https://www.sky.com/help/articles/sky-tv-engineer-visits 

[Lindow]

yes. An infinite loop of time wasting! 

Why cant I just book and pay for an Engineer?

[Daniel0210]

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@Lindow wrote:

yes. An infinite loop of time wasting! 

Why cant I just book and pay for an Engineer?

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@Lindow 

Engineer visits for Sky Q issues are not chargeable. If all else fails call Sky but be warned the lines are extremely busy due to the ongoing Sky Glass issue.

[Lindow]

Well that explains it. No charge. So poor service, actually no service. Hence why I am passed from pillar to post and find myself on a sunday afternoon on a forum, my first, with no chance of watching my rugby.

ok so i will try calling tomorrow. I've only wasted four hours today.

Thanks