I cannot view ITV 103 since it has been changed to HD

[Sharyn72]

I cannot view ITV since it changed to HD

sand happened view BBC1 when that changed 

how is it impossible to contact someone at Sky 

[Laing1]

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@Sharyn72 wrote:

I cannot view ITV since it changed to HD

sand happened view BBC1 when that changed 

how is it impossible to contact someone at Sky 

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@Sharyn72 what are you seeing when you goto 103 ?

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Sharyn72]

Thanks for your reply.  Yes I have tried that several times but no good unfortunately 

[nigea99]

hi @Sharyn72 

Do you get a message on the screen saying it is now closed or  a problem with the Signal ?

[Laing1]

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@Sharyn72 wrote:

Thanks for your reply.  Yes I have tried that several times but no good unfortunately 

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@Sharyn72 so what message do you see when yo go to 103 and are you in the UK ?

[Sharyn72]

yes unfortunately it says it's relating to the signal.  I managed to get through to Sky and they said it should appear when it transition to HD has finished.  I found 103 under 803 but it's not HD and can't get local news.  It's a pain but will have to live with it until it appears I guess 

[GD1]

@Sharyn72  Which Region should you normally get?

[xenon81]

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@Sharyn72 wrote:

yes unfortunately it says it's relating to the signal.  I managed to get through to Sky and they said it should appear when it transition to HD has finished.  I found 103 under 803 but it's not HD and can't get local news.  It's a pain but will have to live with it until it appears I guess 

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If you're having signal problems it won't resolve itself and you'll need an engineer visit to check the dish alignment, that's the only way to solve the problem. 

[Chodley]

I've escalated this. Hopefully the online team here can arrange an engineer to get your dish aligned properly.

Look out for a blue chat bubble.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Sharyn72.

[Sharyn72]

ITV Channel, I'm in Jersey

hopefully it will just pop back one day 

[Chodley]

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@Sharyn72 wrote:

ITV Channel, I'm in Jersey

hopefully it will just pop back one day 

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It won't just pop back. Can you see the blue chat bubble on here to talk to Sky support?

[GD1]

@Sharyn72  ITV Channel Island is HD and was added before Christmas.  https://rxtvinfo.com/2023/late-launch-for-remaining-itv1-hd-satellite-regions/

Also confirmed in this thread https://helpforum.sky.com/t5/What-s-On/Changes-to-the-Sky-TV-guide-December-2023/td-p/4488943

[Sharyn72]

thank you, that is helpful.  I called Sky last night and they advised it would show up once completed but it clearly has been completed in Jersey.

thank you, I will try this talking bubble to connect to someone 

[Mr+Flibbles+86 · Accepted solution]

We are still looking to help you @Sharyn72 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks