Shambles Netflix

[Ianren]

I purchased Netflix through my q box on Sunday @11am. I don't get the activation screen and have spent 5 hrs talking to different call handles (who are clearly reading a script) first call cop out wait a couple of hours and I will call you back! No return call..2nd cop out we need to wait 24hrs ring back tomorrow 3rd cop out it's your password we need to reset it ( but the same password works on my app) 4th cop out I will transfer you to Netflix (I don't have a Netflix account it's through sky. Last cop out we will remove it!!! I want to use Netflix but sky clearly need better customer services. What a waste of my time and effort!!!

[oldfella]

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@Ianren wrote:

I purchased Netflix through my q box on Sunday @11am. I don't get the activation screen and have spent 5 hrs talking to different call handles (who are clearly reading a script) first call cop out wait a couple of hours and I will call you back! No return call..2nd cop out we need to wait 24hrs ring back tomorrow 3rd cop out it's your password we need to reset it ( but the same password works on my app) 4th cop out I will transfer you to Netflix (I don't have a Netflix account it's through sky. Last cop out we will remove it!!! I want to use Netflix but sky clearly need better customer services. What a waste of my time and effort!!!

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Hi @Ianren 

Assume you are using the following procedure?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

[Ianren]

I am... just no activation screen

[oldfella]

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@Ianren wrote:

I am... just no activation screen

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Hi @Ianren 

Exactly what happens when you select a Netflix Show?

1. Press Home on your Sky Q remote then scroll to On Demand
2. Scroll to Netflix and select any Netflix show
3. Follow the on-screen instructions

[Ianren]

I get sign in or join now. That's it . Apart from privacy and help. Which don't help. 🤦‍♂️ I have tried signing in with email and password and it's saying no account found

[oldfella]

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@Ianren wrote:

I get sign in or join now. That's it . Apart from privacy and help. Which don't help. 🤦‍♂️ I have tried signing in with email and password and it's saying no account found

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Hi @Ianren 

Have you checked your Account in your Q box (My Sky at the bottom of the Home menu)?

Just to make sure that Netflix or Ultimate TV is shown in your Account.

[Ianren]

Yes mate tried all that..