12

Discussion topic: I cannot receive MY5 on my Q box

Reply
This message was authored by alexrowan This message was authored by: alexrowan

I cannot receive MY5 on my Q box

I've had a Q box for many months and have never worked out how to access the MY5 channel.


Best Answers
This message was authored by xenon81 This message was authored by: xenon81 Answer

Re: I cannot receive MY5 on my Q box

The My5 app isn't available on Sky Q but you can access a lot of it by going to Home, Catch Up TV, Channel 5.

View this Answer within the discussion

Reply

All Replies

This message was authored by xenon81 This message was authored by: xenon81 Answer

Re: I cannot receive MY5 on my Q box

The My5 app isn't available on Sky Q but you can access a lot of it by going to Home, Catch Up TV, Channel 5.

This message was authored by doveridge This message was authored by: doveridge

Re: I cannot receive MY5 on my Q box

Me neither please advise

This message was authored by doveridge This message was authored by: doveridge

Re: I cannot receive MY5 on my Q box

Sky just help.I cannot get Chanel 5 on mu skybox q

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I cannot receive MY5 on my Q box

Posted by a Superuser, not a Sky employee. Find out more

@doveridge 
I’m afraid you are not contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other.

 

My5 or channel 5? Have you followed the advice previously provided by @xenon81 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Forever+Customer This message was authored by: Forever+Customer

Re: I cannot receive MY5 on my Q box

Seriously?  My5 app works on my old LG TV but not on more modern Sky Q box?

Jeez.....

This message was authored by Marybr This message was authored by: Marybr

Re: I cannot receive MY5 on my Q box

I find it very disappointing that I can't view My5 any more, now that I have a Q box. I missed the first episode of a series several weeks ago, (I prefer to binge watch) and there is no way to watch it now. With other channels l can watch a lost episode via their streaming service.

This message was authored by nigea99 This message was authored by: nigea99

Re: I cannot receive MY5 on my Q box

Posted by a Superuser, not a Sky employee. Find out more

@Marybr wrote:

I find it very disappointing that I can't view My5 any more, now that I have a Q box. I missed the first episode of a series several weeks ago, (I prefer to binge watch) and there is no way to watch it now. With other channels l can watch a lost episode via their streaming service.


@Marybr 

 

What did you have before that enabled you to use the My5 app & is there any reason you can't use it ?

 

 

This message was authored by Laing1 This message was authored by: Laing1

Re: I cannot receive MY5 on my Q box

Posted by a Superuser, not a Sky employee. Find out more

@Marybr @Forever+Customer afraid Sky cant just add the my5 app to the Q box they have to have an agreement with channel 5 if they dont agree then afraid Sky cant add it 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Forever+Customer This message was authored by: Forever+Customer

Re: I cannot receive MY5 on my Q box

Yes I guessed as much but let's face it this is childish petty behaviour between the service providers over a service that is free across every smart TV on the market today.  The customer has to put up with these stupid shortcomings because they can't be bothered to reach a common sense agreement.  Always £££££ before customer service. 

This message was authored by Mags2202 This message was authored by: Mags2202

Re: I cannot receive MY5 on my Q box

Just come to search for myfive now and find if you upgrade to sky glass you can get it but it does not list in the apps for sky q. 

 

So a free channel is only available if you pay Sky more money than you are paying already?

 

Is that the nub of it?

This message was authored by xenon81 This message was authored by: xenon81

Re: I cannot receive MY5 on my Q box

Which programme are you looking for? Although the My5 app isn't on Sky Q, most of the programmes can be accessed in the Channel 5 catch up section. 

This message was authored by Laing1 This message was authored by: Laing1

Re: I cannot receive MY5 on my Q box

Posted by a Superuser, not a Sky employee. Find out more

@Mags2202 wrote:

Just come to search for myfive now and find if you upgrade to sky glass you can get it but it does not list in the apps for sky q. 

 

So a free channel is only available if you pay Sky more money than you are paying already?

 

Is that the nub of it?


@Mags2202 the problem is that Sky will not have an agreement with the CH5 to use the app on Q whether that has something to do with Sky or whether it is some problem from CH5 we would be guessing 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion