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Discussion topic: I cannot receive MY5 on my Q box

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This message was authored by alexrowan This message was authored by: alexrowan

I cannot receive MY5 on my Q box

I've had a Q box for many months and have never worked out how to access the MY5 channel.


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This message was authored by xenon81 This message was authored by: xenon81 Answer

Re: I cannot receive MY5 on my Q box

The My5 app isn't available on Sky Q but you can access a lot of it by going to Home, Catch Up TV, Channel 5.

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This message was authored by xenon81 This message was authored by: xenon81 Answer

Re: I cannot receive MY5 on my Q box

The My5 app isn't available on Sky Q but you can access a lot of it by going to Home, Catch Up TV, Channel 5.

This message was authored by doveridge This message was authored by: doveridge

Re: I cannot receive MY5 on my Q box

Me neither please advise

This message was authored by doveridge This message was authored by: doveridge

Re: I cannot receive MY5 on my Q box

Sky just help.I cannot get Chanel 5 on mu skybox q

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I cannot receive MY5 on my Q box

Posted by a Superuser, not a Sky employee. Find out more

@doveridge 
I’m afraid you are not contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other.

 

My5 or channel 5? Have you followed the advice previously provided by @xenon81 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Forever+Customer This message was authored by: Forever+Customer

Re: I cannot receive MY5 on my Q box

Seriously?  My5 app works on my old LG TV but not on more modern Sky Q box?

Jeez.....

This message was authored by Marybr This message was authored by: Marybr

Re: I cannot receive MY5 on my Q box

I find it very disappointing that I can't view My5 any more, now that I have a Q box. I missed the first episode of a series several weeks ago, (I prefer to binge watch) and there is no way to watch it now. With other channels l can watch a lost episode via their streaming service.

This message was authored by nigea99 This message was authored by: nigea99

Re: I cannot receive MY5 on my Q box

Posted by a Superuser, not a Sky employee. Find out more

@Marybr wrote:

I find it very disappointing that I can't view My5 any more, now that I have a Q box. I missed the first episode of a series several weeks ago, (I prefer to binge watch) and there is no way to watch it now. With other channels l can watch a lost episode via their streaming service.


@Marybr 

 

What did you have before that enabled you to use the My5 app & is there any reason you can't use it ?

 

 

This message was authored by Laing1 This message was authored by: Laing1

Re: I cannot receive MY5 on my Q box

Posted by a Superuser, not a Sky employee. Find out more

@Marybr @Forever+Customer afraid Sky cant just add the my5 app to the Q box they have to have an agreement with channel 5 if they dont agree then afraid Sky cant add it 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Forever+Customer This message was authored by: Forever+Customer

Re: I cannot receive MY5 on my Q box

Yes I guessed as much but let's face it this is childish petty behaviour between the service providers over a service that is free across every smart TV on the market today.  The customer has to put up with these stupid shortcomings because they can't be bothered to reach a common sense agreement.  Always £££££ before customer service. 

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