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Discussion topic: 3rd box still freezing

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This message was authored by: Bobbles12

Message posted on ‎24 Dec 2024 02:38 PM

3rd box still freezing

Have now had 3 sky q boxes latest and yesterday and yet again it's frozen 

 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎24 Dec 2024 03:55 PM

Re: 3rd box still freezing

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Then the problem is likely to be a signal distance.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Chodley
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Message posted on ‎25 Dec 2024 08:13 AM

Re: 3rd box still freezing

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Not if the entire box has locked up though?

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This message was authored by: Bobbles12

Message posted on ‎12 Feb 2025 02:21 PM

Re: 3rd box still freezing

Now on 5th box. Engineer  coming again today ( 3rd visit) to install a new dish  to see if that hflps

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This message was authored by: PandJ2020

Message posted on ‎12 Feb 2025 02:49 PM

Re: 3rd box still freezing

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@Bobbles12 wrote:

...to install a new dish  to see if that hflps

That seems rather unlikely...

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎12 Feb 2025 04:33 PM

Re: 3rd box still freezing

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@Bobbles12  I'm guessing there is nothing stacked on top of the box or below it and its in an open space thats well vented.

 

Have you also tried a different plug socket ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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