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Discussion topic: I can't turn on the sky completely because only the yellow light is on and it doesn't show anything

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This message was authored by 003535-008-019 This message was authored by: 003535-008-019

I can't turn on the sky completely because only the yellow light is on and it doesn't show anything

I can't turn on the sky completely because only the yellow light is on and it doesn't show anything

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This message was authored by oldfella This message was authored by: oldfella

Re: I can't turn on the sky completely because only the yellow light is on and it doesn't show anyth

Posted by a Superuser, not a Sky employee. Find out more

@003535-008-019 wrote:

I can't turn on the sky completely because only the yellow light is on and it doesn't show anything


Hi @003535-008-019 

Try pressing the Standby button (Amber led) on the front right of the Q box.

If this brings the box on then your remote probably needs resetting or new batteries.

If the batteries are OK Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

003535-008-019
Topic Author
This message was authored by 003535-008-019 This message was authored by: 003535-008-019

Nothing changes, no light or LED flashes up

Nothing changes, no light or LED fleshes up

This message was authored by oldfella This message was authored by: oldfella

Re: Nothing changes, no light or LED flashes up

Posted by a Superuser, not a Sky employee. Find out more

@003535-008-019 wrote:

Nothing changes, no light or LED fleshes up


Hi @003535-008-019 

Try rebooting the Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

003535-008-019
Topic Author
This message was authored by 003535-008-019 This message was authored by: 003535-008-019

003535008019_0-1678295261650.jpeg

 

003535-008-019
Topic Author
This message was authored by 003535-008-019 This message was authored by: 003535-008-019

I thought it would start working because there was both a blue and a red light, but later it turned

Not working 

I thought it would start working because there was both a blue and a red light, but later it turned yellow, which did not show up on the remote control even after pressing it. Now the green light is on, but I can't turn on the TV

This message was authored by oldfella This message was authored by: oldfella

Re: I thought it would start working because there was both a blue and a red light, but later it tur

Posted by a Superuser, not a Sky employee. Find out more

@003535-008-019 wrote:

Not working 

I thought it would start working because there was both a blue and a red light, but later it turned yellow, which did not show up on the remote control even after pressing it. Now the green light is on, but I can't turn on the TV


Hi @003535-008-019 

So the Q box is now on with green led?

Why can't you turn on the TV?

003535-008-019
Topic Author
This message was authored by 003535-008-019 This message was authored by: 003535-008-019

Start to work 🤩 thank you

Done thank you 

This message was authored by Matt136 This message was authored by: Matt136

Re: I can't turn on the sky completely because only the yellow light is on and it doesn't show anyth

Hi, I'm having the same problem. How did you fix it? Thanks 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I can't turn on the sky completely because only the yellow light is on and it doesn't show anyth

Posted by a Superuser, not a Sky employee. Find out more

@Matt136 

Have you tried the advice from @oldfella or rebooted your box(es) as already suggested?

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Matt136 This message was authored by: Matt136

stilll only an amber light and tried to reboot. Nothing showing on screen

I only have the solid amber light. There is nothing coming up on my TV and have also tried to reboot it 

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