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Discussion topic: I have a message on screen saying please insert you viewing card with chip facing up

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This message was authored by Bexhazell47 This message was authored by: Bexhazell47

I have a message on screen saying please insert you viewing card with chip facing up

I can't watch anything as it wants me to sort the card with chip up which it already is 

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This message was authored by oldfella This message was authored by: oldfella

Re: I have a message on screen saying please insert you viewing card with chip facing up

Posted by a Superuser, not a Sky employee. Find out more

@Bexhazell47 wrote:

I can't watch anything as it wants me to sort the card with chip up which it already is 


Hi @Bexhazell47 

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.
Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

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