Discussion topic: How to talk to a person at Sky?
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07 Jun 2023 03:06 PM
Hi,
This sounds really dumb, but... Every phone number I try for Sky gets me through to the same voice system. Sometimes I'm told it doesn't recognise my phone number, but eventually I get the 'Mother's maiden name' question - which it tells me I've got wrong and then closes the call after two attempts, so I need to either speak to a person at Sky, or at the very least send a email or use a live chat facility, none of which I've found.
Can anybody offer advice?
Kind regards,
-Andy
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07 Jun 2023 07:06 PM
I'm happy to report this has all been fixed. Following @Skull+Treaty 's instructions I raised a complaint. I received a call from the Sky helpdesk a few hours later and found out that my account doesn't have a stored name for my mother's maiden name, so whatever I said was always going to be rejected! It seems the setting up of my account preceded the introduction of the question...
So now I'm happy. I've removed the Sky Multiscreen from my packages and didn't even get the hard sell to buy another 20 packages at a huge discount (until the price increases).
Kind regards,
-Andy