How to book an Engineer to fix Sky Q box

[MB555]

Does anyone know how I can book an Engineer to fix multiroom Sky q box? It's constantly on standby. I have tried all trouble shooting fixes, I have tried ringing Sky and it send you back to online account saying you can book an engineer online but I cant see anywhere I can do this. Just going round in circles at the moment, thanks

[Mark39 · Accepted solution]

You can order a replacement box here after completing the checks: https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

[oldfella]

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@MB555 wrote:

Does anyone know how I can book an Engineer to fix multiroom Sky q box? It's constantly on standby. I have tried all trouble shooting fixes, I have tried ringing Sky and it send you back to online account saying you can book an engineer online but I cant see anywhere I can do this. Just going round in circles at the moment, thanks

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Hi @MB555 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.
Failing this

You need to contact Sky Directly.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[MB555]

Hi @oldfella, I tried fix as per your advice but still no joy. I will ring Sky directly and stay on until I get to speak with someone. Thank you for your help

[MB555]

Hi @Mark39 

I ordered a new box through the link you posted, quick and easy and is to arrive tomorrow hopefully - thanks for the advice!  

[TimmyBGood]

@MB555 

Remember to remove the viewing card before handing the box over to a courier.

Edit: only for a main Q box, not a Q Mini.

[Pete1561]

Can anyone help in letting me know how to book an engineer visit. Lots of info to track one thats been booked but not to actually book. Already got through and had delivered a replacement SkyQ box but this hasn't solved the problem. 

[Laing1]

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@Pete1561 wrote:

Can anyone help in letting me know how to book an engineer visit. Lots of info to track one thats been booked but not to actually book. Already got through and had delivered a replacement SkyQ box but this hasn't solved the problem. 

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@Pete1561 probably best to contact Sky 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[Chodley]

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@Pete1561 wrote:

Can anyone help in letting me know how to book an engineer visit. Lots of info to track one thats been booked but not to actually book. Already got through and had delivered a replacement SkyQ box but this hasn't solved the problem. 

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What is the problem?