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This message was authored by: Ronj

Help please - mini connection problem

The past few months have been a nightmare of Q losing wifi connection and also dumping the mini, the previous 9 years have been fine with no provider changes VM.

Although couple of box changes due to Hdd issues.

Finally Got the Q on ethernet and it seems stable, I cannot get ethernet or homeplug to the mini unfortunately and it will not connect to Q any advice folks I'm going round in circles.

 

What wifi should the mini connect to?

I turned off all wifi setting on the Q 

 

Any help much appreciated

 


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This message was authored by: Laing1 Answer

Re: Help please - mini connection problem

Posted by a Superuser, not a Sky employee. Find out more

@Ronj wrote:

The past few months have been a nightmare of Q losing wifi connection and also dumping the mini, the previous 9 years have been fine with no provider changes VM.

Although couple of box changes due to Hdd issues.

Finally Got the Q on ethernet and it seems stable, I cannot get ethernet or homeplug to the mini unfortunately and it will not connect to Q any advice folks I'm going round in circles.

 

What wifi should the mini connect to?

I turned off all wifi setting on the Q 

 

Any help much appreciated

 


@Ronj as VM provide your broadband then your mini box needs to connect to the main Q box by way of the mesh system that the Q box emits if you have turned off the wifi on your main Q box then your mini will not connect to it so you will need at least the 5Ghz wifi frequency turned back on 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 Answer

Re: Help please - mini connection problem

Posted by a Superuser, not a Sky employee. Find out more

@Ronj wrote:

The past few months have been a nightmare of Q losing wifi connection and also dumping the mini, the previous 9 years have been fine with no provider changes VM.

Although couple of box changes due to Hdd issues.

Finally Got the Q on ethernet and it seems stable, I cannot get ethernet or homeplug to the mini unfortunately and it will not connect to Q any advice folks I'm going round in circles.

 

What wifi should the mini connect to?

I turned off all wifi setting on the Q 

 

Any help much appreciated

 


@Ronj as VM provide your broadband then your mini box needs to connect to the main Q box by way of the mesh system that the Q box emits if you have turned off the wifi on your main Q box then your mini will not connect to it so you will need at least the 5Ghz wifi frequency turned back on 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Ronj

Re: Help please - mini connection problem

@Laing Thanks for that answer turned 5Ghz back on and so far so good.

Had followed other advice to turn off when connecting Q to ethernet.

 

See if I can keep a connection for more than a few days now.

 

Cheers Again

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