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Discussion topic: Having problems with apps i cant play anything on them

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This message was authored by Ajac This message was authored by: Ajac

Having problems with apps i cant play anything on them

I have used itvx   Netflix and amazon before on sky however today I get their menus up pick a program and it states there is an error can't play it.  If this was on app I say could be app but all 3 seems weird. I have tried refreshing my apps still the same I am checking for software download for update. But its got to be something to do with the sky box, it's connected to the Internet and was working fine earlier today .  Can watch BBC iplayer and you tube so I don't get it 

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This message was authored by AT1 This message was authored by: AT1

Re: Having problems with apps i cant play anything on them

Similar issue being discussed here

https://helpforum.sky.com/t5/Sky-Q/Sky-q-box-intermittently-won-t-connect-to-the-apps/td-p/4254030

 

Looks like the SkyQ box loses DRM rights to apps that require it - Netflox, Paramount, Prime etc.  But trailers work as they aren't DRm restricted.  Just a guess on my part based on one error I saw - no confirmation or fixes yet.

This message was authored by Chodley This message was authored by: Chodley

Re: Having problems with apps i cant play anything on them

Posted by a Superuser, not a Sky employee. Find out more

For certain people? Netflix fine for me.

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