Hard disc faulty

[RW09]

Hard disc faulty, have had to complete two hard resets in past 5 days replace with new Sky Q box

[RW09]

Two hard disc resets in past 5 days. Will Sky repalce this sky Q box with new FOC?

[lettice · Accepted solution]

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@RW09 wrote:

Hard disc faulty, have had to complete two hard resets in past 5 days replace with new Sky Q box

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If you have tried all mentioned in the Sky article below for recording and hard drive issues, you can order a replacement Sky Q box online from the link in the help article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-pro...

Make sure when you handover your faulty Sky Q box to the courier with the replacement that you remove your Sky viewing card from your faulty box.

You will need this to place in your replacement box.

[RW09]

@lettice , thanks. I followed the link and clicked on order new sky Q box but I don't see it entered on track my orders. I assume it takes some time to be added?

[RW09]

Called Sky, Sky Q box requires to be replaced due to failing hard disc issue.