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Discussion topic: Handset not working on my mini box

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Avatar for Miles+Stephen+Han
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This message was authored by: Miles+Stephen+Han

Message posted on ‎12 Mar 2023 10:51 AM

Handset not working on my mini box

My mini box handset upstairs is not working properly 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎12 Mar 2023 10:58 AM

Re: Handset not working on my mini box

Posted by a Superuser, not a Sky employee. Find out more

@Miles+Stephen+Han 

You need to explain what you can and can't do using the Sky mini box remote. If your Sky Q remote is definitely broken/faulty , if you follow this link it should allow you to do some troubleshooting and then send you to a form to request a replacement (this is not available for ROI customers).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Tom-W19

Message posted on ‎13 Mar 2023 10:17 AM

Re: Handset not working on my mini box

Posted by a Sky employee

Hi @Miles+Stephen+Han 

 

Thanks for using the Sky Community Forum today.

 

Sorry to hear about the remote, what seems to be the issue with it?

 

Let me know and we can help you further.

Thanks
Tom
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