Handset: Handset not working at all

[James111]

• All functions have stopped.
• With fresh batteries the top red light flashes twice then no functions work.
• There was a gradual reduction of function. First to go was right arrows. Then only down arrow worked & not up.
• Now nothing works.
• We can get full function using an app on Apple phone. Can't get Android to work.

[Mark39]

Is this a Sky mobile?

[James111]

@Mark39 

Hi 

Its a Sky Bluetooth remote control.

[Mark39]

Sky Q? Or Sky Glass/Stream?

[James111]

@Mark39 

SkyQ

[Daniel0210]

@James111 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare.

[James111]

Will do

Thanks!