HD viewing

[H2619]

Have a sky cinema package but it won’t let me view anything in HD

[nigea99 · Accepted solution]

---

@H2619 wrote:

Have a sky cinema package but it won’t let me view anything in HD

---

@H2619 

Please may I ask what specifically you were trying to watch and how you were accesing it -(e.g. download) and what message are you getting ?

May I check that you are not trying to download /watch a film in UHD without having the UHD add on ? 

[H2619]

Hi thanks for your response. I am trying to watch various programs/series etc that are saying they are in HD however when I press play, it tells me I am not able to watch without updating my plan 

[Raider999]

@H2619 have you got the HD add-on as part of your subscription? 

Whilst this is included for sports channels,  you need the add-on for other sky channels

[H2619]

I don't have sports but was told HD came as standard with sky cinema 

[nigea99]

---

@H2619 wrote:

Hi thanks for your response. I am trying to watch various programs/series etc that are saying they are in HD however when I press play, it tells me I am not able to watch without updating my plan 

---

Are these from the SKY Cinema channels or from other film or entertainment channels

[H2619]

Various channels 

[nigea99]

---

@H2619 wrote:

Various channels 

---

hi @H2619  only SKY Cinema (and SKY SPorts) are in HD as standard for UK viewers 

To watch most other channels in HD you need the HD add on

[Raider999]

@H2619 I have sports and get HD sports  channels FOC.

However other sky channeare not available in HD, including bizarrely SkySp Mix which sky don't class as a sports channel despite it being listed under Sport in the EPG.

[H2619]

So only the films are HD on my package then? Not all other programs? 

[nigea99]

---

@H2619 wrote:

So only the films are HD on my package then? Not all other programs? 

---

@H2619  Generally yes - you need the HD add on for entertainment channels ( a few free to air channels e.g. BBC are free in HD  - BTW Channel 5 is odd that you can watch in HD for free but must have the HD add on to download & watch in HD)

[H2619]

Thanks everyone x 

[PandJ2020]

---

@H2619 wrote:

So only the films are HD on my package then? Not all other programs? 

---

Sky Movies includes HD only for those channels.  You need the base HD add-on for many other channels.

[H2619]

Thank you all once again xx