Good connection but no signal? Nothing I've tried has worked. Any advice please

[Sam501]

Came home from work to find my sky box not working. All lights are on and I've tried all the troubleshooting advice but nothing.

[Laing1]

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@Sam501 wrote:
Came home from work to find my sky box not working. All lights are on and I've tried all the troubleshooting advice but nothing.

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@Sam501 can you tell us what you have tried 

[oldfella]

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@Sam501 wrote:
Came home from work to find my sky box not working. All lights are on and I've tried all the troubleshooting advice but nothing.

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Hi @Sam501 

Are you getting a No Signal message or a No Satellite signal message or just a blank screen.  If just a blank screen what colour is the Q box led.

If you are getting one of the above messages see following.

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

If you have a blank screen with red led then

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.