@Sam501 wrote:
Came home from work to find my sky box not working. All lights are on and I've tried all the troubleshooting advice but nothing.
Hi @Sam501
Are you getting a No Signal message or a No Satellite signal message or just a blank screen. If just a blank screen what colour is the Q box led.
If you are getting one of the above messages see following.
Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.
If you have a blank screen with red led then
Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
