Full fibre installation

[Hancock]

I have just had full fibre installed today but so far I can't get catch-up? Does it take time for it to kick in ?

[MightyQuinn]

Hi @Hancock   Did you get a new Router, and have you reconnected your Sky Q box to it?

https://www.sky.com/help/articles/setting-up-sky-q-do-you-have-a-sky-hub

[Hancock]

I have tried but it's not working or I am doing it wrong.

[MightyQuinn]

Hi @Hancock   Did you follow the full instructions?

[Hancock]

Yes but I don't have a reset button. The system searches but it doesn't not find connection. I now have new WiFi name and password does that have anything to do with it?

[MightyQuinn]

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@Hancock wrote:
I now have new WiFi name and password does that have anything to do with it?

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Hi @Hancock   Absolutely, you need to carefully follow the instructions to get connected. Which router do you have ? Are there any other complications like boosters and mini boxes?

[MightyQuinn]

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@Hancock wrote:
I now have new WiFi name and password does that have anything to do with it?

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Hi @Hancock   With hindsight, it would have been a better idea to rename your WiFi name and password to the old WiFi name and password. Then everything would have worked as before.

[Hancock · Accepted solution]

Hi thanks for all your help. It turned out I needed a software update. Cheers