Continual freezing on Sports +

[Futureal]

Just to clarify, I was quoting post #30 by @TimmyBGood in my own post above. Not sure why it didn't put the quote in and I can't edit it. 

[TimmyBGood]

@Futureal 

These forums get 80 page long posts when iPhone delivery is delayed: by comparison the limited Sports+ threads would tend to suggest it's been surprisingly effective.  Of course some individual users will encounter issues with any new service, and there will inevitably be intermittent delivery glitches from some fixtures, but claiming that makes it a 'failure' or a 'disaster' is not sensible, and removes focus from where there are much wider problems, such as in the tennis coverage.

[Chloe-W22 · Accepted solution]

Hi all,

Thanks alot for taking the time to give us feedback on Sky Sports+. Our teams are working hard to bring you the very best content across multiple different broadcasts on all different platforms and whilst most streams are being delivered smoothly, we’re aware of a small number of streams not running as they should for some customers as seen here on the Community forum and our social media handles.

We’re working collaboratively with the EFL and production partner IMG to resolve these as quickly as possible in real time, however your feedback is crucial to us.

I've put together a form so we can better understand the exact broadcasts you are experiencing freezing/buffering, this will allow us to report these back to support teams for review.

This form will take around 3 minutes to complete where I ask you to be as thorough as you can.

Prior to this form being filled out, we've identified some issues where this can be resolved using troubleshooting:

1. Ensure your Sky TV, or app is on the most up-to-date software.
2. Your broadband connection is working and stable with a recommended speed of 25 Mb/s for HD and 30 Mb/s Ultra High Definition (UHD).

Please fill out this Microsoft Form: https://forms.office.com/e/vUtsk9DgSa

[ftballman]

Looks like that linked site requires a login to save the survey.

[Chloe-W22]

Thanks @ftballman I've disabled that so it doesn't cause confusion signing into another platform. Feel free to screenshot any of your answers if you'd like to keep them 🙂

[pointerview]

Yes, me too. Infuriating.

constantly freezing and cutting out.  Any solutions Sky?

[djemba19]

Upon trying to watch the Carabao Cup on both the Tuesday and Wednesday night on SkySports+ it didn't matter which game I selected to watch every single one froze or buffered at least ince if not twice within a minute making it impossible to continue watching. So although the idea of having every game on is great in principle, in reality it was impossible to watch any. Extremely disappointed to say the least. 

[MJA1]

@Chloe-W22  done but I think you have all the feedback in the  chats 

[Spaving23]

Adding to my earlier post, I updated the Sky Q software, as instructed by the Sky virtual assistant, but it made no difference to the persistent freezing of the US Open matches on the Sky Sports + red button. 

[A937]

Sky sports + picture constantly freezing poor show from sky good job it's free (for now) obviously it's a problem with their streaming as anything I watch live on discovery + is ok . 
sky engineers need to sort it out 

[caesarome]

@A937 

I have moved your post to the topic at hand where you can see that Sky are investigating (the post marked as the answer) and there is this fill you can fill in to help:

https://forms.office.com/e/vUtsk9DgSa

[IanCh]

I received a response from Sky regarding my complaint and they are aware of the problem and doing all they can to rectify this problem. After checking out a few of the early matches yesterday they all had intermittent buffering issues 🤔

[Hannah317]

I'm so glad to see it's not just us. It's infuriating when you think how much we pay for sky sports. We have problems with every sky sports channel. Last week when trying to watch F1 it kept crashing to the point we couldn't even watch it! 

[Borntobeamiller]

I upgraded to Sky sports to get Sky Sports +, also upgraded to Full Fibre internet

every game i have watched on Sky Sports + has suffered buffering at the start of the game, then again 5 mins in, usually ok till half time, then the 1st weekend it went off altogether

also had issues with commentary being too quiet, that you can't hear it over the crowd

[caesarome]

@Borntobeamiller 

I have moved your post to where this is being discussed where if you want Sky have asked for people to fill in this form if you have the time:

https://forms.office.com/e/vUtsk9DgSa