Faulty remote control

[LizT3]

Hello, my remote control is faulty and think we may need a new one 

[oldfella]

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@LizT3 wrote:

Hello, my remote control is faulty and think we may need a new one 

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Hi @LizT3 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple or Android device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Daniel0210]

@LizT3 
Over the bank holiday period it may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.