Fan on the sky q box keeps running

[JJC97]

The Fan keeps running on the sky q box and I'm unable to watch anything until I unplug it and it's had time to reset. I'm out of contract so if this can't be fixed I'll just cancel.

[Laing1]

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@JJC97 wrote:

The Fan keeps running on the sky q box and I'm unable to watch anything until I unplug it and it's had time to reset. I'm out of contract so if this can't be fixed I'll just cancel.

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@JJC97 if the fan is constantly running it would suggest either your box is getting too hot so is your box in an open area with nothing st\cked on top or underneath it 

or

your box has a problem and may need replacing

If your box is in an enclosedarea or has anything stacked on top of it try putting it in a a open space or taking anything that is stacked on it off of it 

If you think your box is just malfunctioning you will need to contact Sky 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

or

We can escalate this to Sky for you