Failed download: no subscription

[Glen59]

Just tried to download a film on UHD, get message Failed download: no subscription,  I have previously been able to download in UHD I checked my account all bills paid. Film was Don't worry Darling

Look to get a response from Sky but no email to send message to.

[Adrian95]

Same here, Don't worry darling not downloading in uhd, can download in HD, other films work fine in UHD

[oldfella]

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@Glen59 wrote:

Just tried to download a film on UHD, get message Failed download: no subscription,  I have previously been able to download in UHD I checked my account all bills paid. Film was Don't worry Darling

Look to get a response from Sky but no email to send message to.

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Hi @Glen59 

@Adrian95 

Check in your Account in your Q box (My Sky at the bottom of the Home menu) that the UHD add on is shown in your package.

[Adrian95]

As I already mentioned I can download other films in uhd it's just don't worry darling that won't download 

[oldfella · Accepted solution]

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@Adrian95 wrote:

As I already mentioned I can download other films in uhd it's just don't worry darling that won't download 

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Hi @Adrian95 

@Glen59 

Just checked here and it's clear that it is an issue at Sky's end and nothing to do with your Q box or Subscription.