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This message was authored by: Glen59

Failed download: no subscription

Just tried to download a film on UHD, get message Failed download: no subscription,  I have previously been able to download in UHD I checked my account all bills paid. Film was Don't worry Darling

 

Look to get a response from Sky but no email to send message to.

Glen

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This message was authored by: oldfella Answer

Re: Failed download: no subscription

Posted by a Superuser, not a Sky employee. Find out more

@Adrian95 wrote:

As I already mentioned I can download other films in uhd it's just don't worry darling that won't download 


Hi @Adrian95 

@Glen59 

 

Just checked here and it's clear that it is an issue at Sky's end and nothing to do with your Q box or Subscription.

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This message was authored by: Adrian95

Re: Failed download: no subscription

Same here, Don't worry darling not downloading in uhd, can download in HD, other films work fine in UHD

This message was authored by: oldfella

Re: Failed download: no subscription

Posted by a Superuser, not a Sky employee. Find out more

@Glen59 wrote:

Just tried to download a film on UHD, get message Failed download: no subscription,  I have previously been able to download in UHD I checked my account all bills paid. Film was Don't worry Darling

 

Look to get a response from Sky but no email to send message to.


Hi @Glen59 

@Adrian95 

Check in your Account in your Q box (My Sky at the bottom of the Home menu) that the UHD add on is shown in your package.

This message was authored by: Adrian95

Re: Failed download: no subscription

As I already mentioned I can download other films in uhd it's just don't worry darling that won't download 

This message was authored by: oldfella Answer

Re: Failed download: no subscription

Posted by a Superuser, not a Sky employee. Find out more

@Adrian95 wrote:

As I already mentioned I can download other films in uhd it's just don't worry darling that won't download 


Hi @Adrian95 

@Glen59 

 

Just checked here and it's clear that it is an issue at Sky's end and nothing to do with your Q box or Subscription.

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