Error message.

[Martikr123]

I have been away for a couple of months and on my return today my tv shows the following error message; Viewing card not paired. Having looked at previous responses I have updated the software and also rebooted the sky box and the router but all to no avail. Does anyone have any suggestions?

[Laing1]

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@Martikr123 wrote:

I have been away for a couple of months and on my return today my tv shows the following error message; Viewing card not paired. Having looked at previous responses I have updated the software and also rebooted the sky box and the router but all to no avail. Does anyone have any suggestions?

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@Martikr123 You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

[Martikr123]

I have tried to connect my tv with my router but am being asked to press the wps button. My router does not have a wps button. Any suggestions?

[Martikr123]

Thanks for the response. Have tried the Viewing card proposal but am now being told I need a broadband connection. Have tried to connect the router but it does not ha a wps button. Have also tried to connect the router as a non sky router using the password but the tv states it is the incorrect password. The password does however work on all the other devices in the house.

[oldfella · Accepted solution]

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@Martikr123 wrote:

I have tried to connect my tv with my router but am being asked to press the wps button. My router does not have a wps button. Any suggestions?

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Hi @Martikr123 

All routers have a WPS button.

For Sky router see below