Error code on Netflix and paramount +

[Adele43]

I keep getting an error code on Netflix error code - tvq-pb-101(5.6.1) i have contacted Netflix and they say its an issue at sky's end. I never had this problem till I went though sky for Netflix! Also it works on every other device except my main sky q box.

I'm also receiving an error message on paramount + error code -3304 I have never had this before I have done the troubleshooting advised on the sky page to no avail and its getting tedious now!

I have been with sky 13 years and if this problem isn't sorted out I will consider leaving! 

[caesarome · Accepted solution]

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@Adele43 wrote:

I keep getting an error code on Netflix error code - tvq-pb-101(5.6.1) i have contacted Netflix and they say its an issue at sky's end. I never had this problem till I went though sky for Netflix! Also it works on every other device except my main sky q box.

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There is a very simiar error message with a cause and possible fix here:

https://helpforum.sky.com/t5/Sky-TV/Error-Codes-on-Sky-Q-and-Glass/ba-p/4017045

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@Adele43 wrote:

I'm also receiving an error message on paramount + error code -3304

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Try closing the app then reloading it.

[Adele43]

Thank you. I have tried what it suggests and its still the same. 

[SHEP2022]

I keep getting the the same error code, do all the recommendations power off then back on. Still occurs, spoke the sky, went through network reset, told I would be called back the following day to check if error has cleared. Did not get the call back so tried calling again then got a link to this forum.

Next thing. I will be requesting a replacement Q box, cannot keep powering the box off.  Been with Sky over 23 years

[DickFT]

Unfortunatly still not working.

Error 3304 on Paramount+

NW-2-5 on Netflix

Both work fine on Amazon Firestick & nVidia Shield.

Sky have swapped boxes, but problem still there.!!

All connected in the same way. Hard wired via ethernet over mains directly to router.

Sky say its Netflix & Paramounts problem, who both then say its Sky's problem.

OK, i can still watch via Firestick & Shield. But it SHOULD work via Sky!!